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MANAGING FEEDBACK |
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| BACKGROUND | Evidence from organisation surveys indicate that line managers and supervisors are poor at giving feedback on performance and work related issues. | |||
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| AIM | To provide the line manager with the skills and confidence of giving and receiving frequent, direct and objective feedback and so reduce the behavioural barriers to effective performance. | |||
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| CONTENTS |
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Recognising the opportunities for feedback on behaviour which impacts on performance · Providing a proper structure for feedback which increases the effectiveness · The skill of feedback which: - Answers the question; "How am I doing?" - Releases the potential for high performance - Establishes performance standards and goals · Setting SMART standards and goals · Receiving feedback · Managing the exceptions · Introduction to 360° feedback |
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| METHOD | This
is a practical skill development workshop Participants work on real issues based on their current and past experiences |
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| OTHER RELATED PROGRAMMES | Appraisals, Managing Poor Performance | |||
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| DURATION | 1 - 2 days (Depends on level of experience of the participants) | |||
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