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FEEDBACK
(including 360 degree)
INTRODUCTION

How good are your feedback processes?

This programme is about putting in place a range of Feedback tools which can be effective in managing performance in a wide variety of situations.

One of the processes is 360 degree feedback. Well used, it is a motivational tool; poorly used it a paper chase.

The programme helps you to make informed choices when establishing or enhancing your feedback processes, such as:

· Paper-less appraisals
· Team self-assessment
· Upward & 360 degree feedback
· On-the-job feedback skills
· Service level agreements

CONTENTS

· Writing SMART standards, goals & milestones

· Defining behaviour standards

 · Skills for giving & receiving feedback

· Feedback cycle

· Feedback options - MBWA (note 1)
  - One-to-ones
  - SLA’s (note 2)
  - “Customer” feedback (internal & external)
  - Upward feedback
  - 360 degree feedback
  - Team feedback
   

· The ground rules of feedback & your culture
· Underpinning values

Note 1: Management By Walk About
Note 2: Service Level Agreements
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