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THE LEADER-MANAGER: LEVEL 2
New Skills of the 21st Century
OBJECTIVE

To bring to line managers the understanding and skills of the Leader-Manager, enhancing the choices and the skills in their application.

CONTENTS

· Leading and managing

· New skills as opposed to hard practices

Coaching Instructing
Influencing Manipulating
Asking Telling
Facilitating Directing
Setting standards Controlling
Assertiveness Low level aggression
Empowering Upward Delegation

· Intervention skills and process consultancy

· Understanding behaviour and building on diversity

· Creating a vision and the delivery of change

· Managing risk and conflict

· Leader communication processes with individuals & teams

· Three “R’s”: Relationships, Relationships & Relationships
CUSTOMISATION

Design to suit individual organisation culture or characteristics.
DURATION

2 -8 days over several months depending on skill levels and application.
May be provided as part of culture affirming or change programme.
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