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FLEXIBILITY & RESPONSIVENESS

INTRODUCTION

If Costs, Productivity, Quality and Customer Service have been the key focus of the ‘70’s, ‘80’s & ‘90’s, what is next ?

The advent of the short product lifecycle requires staff Flexibility &
Responsiveness


The answer is because of the:
· changes in technology
· global markets

EXAMPLES:

· Matrix skills processes for the workforce, including NVQ’;s (National   Vocational Qualifications) Note1

· Programmes that facilitate change as a natural process within the business

·
Programmes that develop creativity and innovation

·
Skills for measuring the qualitative aspects of the business

· Organisation and team culture audits that identify the enablers for change and   the barriers

· Problem solving and decision making skills that encourage breakthrough   performances

· Planning processes including “scorecards”

· Business Process Re-engineering (BPR) tools

· Product and business cycles (Sigmoid curve)


Note 1: A number of these programmes are delivered by Teamwork's Associates, who have established track records in their chosen specialisations.

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